A returned merchandise authorization ("RMA") is required before sending a product back to us. Before sending a product for warranty repair, please call our support department at 1-877-476-6607, and we will attempt to diagnose the problem, identify the appropriate warranty actions for your product, and, if necessary, issue an RMA number and return instructions. Please do not send a product to us without an RMA. Please pack the product carefully before return and include all parts and accessories so that we can thoroughly service your product.
Advance Replacements will only be issued if the item being replaced was purchased within 30 days of the RMA request. In the event that an Advance Replacement item is issued, the customer has 30 days from the RMA being generated to return the defective. If the defective is not returned within the 30 days, the funds will be retrieved for the Advance Replacement item. Items that require a replacement that are beyond the 30 day purchase period have two options available: A Cross Replacement, where the customer provides a tracking number to ensure the return of the defective, whereupon we will issue the replacement. Or an Advance Purchase, where the customer purchases the replacement item. A refund will be processed when the defective item is received at the specified return location. The customer is responsible for all shipping costs to return the defective item.
Skyway Security will not be responsible for storage of product(s). If there is no response or payment received within 3 months of contact with the customer, unclaimed product will be disposed of at our discretion.