Limited Two Year Parts Warranty and Return Policy
What is Covered – Our warranty covers the original end user purchaser only for product malfunctions and defects in materials and workmanship that affect the performance of the product, with the exceptions stated below.
How Long Coverage Lasts - Our warranty runs for two years from the date of purchase of the product. Components covered under this warranty are all components found inside the system case (excluding the Harddrive, which is only covered under
a
1 year warranty). Cameras and accessories are also covered for a period of 2 years from the date of purchase. Damage due
to shipping the products to you is covered by this warranty. No warranties, express, implied or statutory, will be in effect beyond the applicable warranty term.
What Is Not Covered - This warranty does not cover product damages caused directly or indirectly in whole or in part by acts
of nature, crime, improper installation, lightning strikes, power surges, vandalism, products that have been smashed, broken, burned or damaged in transit (upon return to us), or any other unreasonable use, abuse or misuse (including failure to provide reasonable and necessary maintenance) of the product. Any product modified from its factory condition (including cutting wires or the addition or removal of any component) will void your warranty. Our obligation is limited to providing service as described in this warranty. We are not responsible for any lost time, profits or business, personal injury, property damage or similar loss, or any punitive, consequential or other direct, indirect or incidental damages.
How To Get Service - A returned merchandise authorization ("RMA") is required before sending a product back to us. Before sending a product for warranty repair, please call our support department at 1-877-476-6607, and we will attempt to diagnose the problem, identify the appropriate warranty actions for your product, and, if necessary, issue an RMA number and return instructions. Please do not send a product to us without an RMA. Please pack the product carefully before return and include all parts and accessories so that we can thoroughly service your product.
RMA Polices – Advance Replacements will only be issued if the item being replaced was purchased within 30 days of the RMA request. In the event that an Advance Replacement item is issued, the customer has 30 days from the RMA being generated to return the defective. If the defective is not returned within the 30 days, the funds will be retrieved for the Advance Replacement item. Items that require a replacement that are beyond the 30 day purchase period have two options available: A Cross Replacement, where the customer provides a tracking number to ensure the return of the defective, whereupon we will issue the replacement. Or an Advance Purchase, where the customer purchases the replacement item. A refund will be processed when the defective item is received at the specified return location. The customer is responsible for all shipping costs to return the defective item.
What We Will Do - Once a product has been returned on a warranty claim, we will promptly inspect the product to determine if a problem exists that is covered by this warranty. If we determine that a product defect is covered by this warranty, we will repair and return it at no charge or, if a repair cannot be made, replace it with a new product. Products returned to be repaired that are out-of-warranty will be inspected and the necessary repairs will be quoted to the customer. If the quote is accepted, the said repairs will be made and the product returned (at the customer’s expense). If you choose not to have an out-of-warranty repair made, we will dispose of the product or return it to you at your expense if you so request.
Returns – In the event that you don’t feel the product you purchased will work for your situation, we will exchange or credit your purchase price, as long as the product is returned with an RMA and in our original packing materials, all in new condition, unused, and unmodified, including all parts, accessories and documentation within 30 days of the original purchase. If products are not returned in proper condition, we may refuse the return or charge a re-stocking fee of up to 25%. Credit will be issued to accounts in current status. Past due accounts must be paid in full before any credit will be issued. If you are returning a product that you claim to be malfunctioning, please be advised that when the product is inspected and if it is found to function as it should, a 25% re-stocking fee will be applied to your credit. All shipping costs are non-refundable.
